schedule tech appointment

It is actually ridiculous how hard it is to schedule a tech appointment. I've spent the better part of 2 hours trying to figure out how to do it from my online account, and that apparently, stupidly, doesn't exist. I don't need to troubleshoot anything, it all comes back fine and says I don't need a tech. Well the reason I need a tech is I want new outlets put in, and why there isn't an option for service like this is beyond me.

I've been having sporadic service drop for a couple months now, upload light flashes for a few seconds, and then it comes back up. Hard to get the troubleshooting to find it because it happens randomly and only for a few seconds. Usual reason for this issue is a connection point going bad, and my current line has at least 4 in it. So I would like to have a tech come out and put new outlets in that have less connecting points and add a plug to a different room.

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EG

Expert

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115.7K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityRaul

Official Employee

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2.5K Messages

1 month ago

@Trevor001100 Hello there, I would be more than happy to set up an appointment with you. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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user_1zvmep

Visitor

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1 Message

Schedule tech can't get back on line after ice storm. Have tried everything but can’t get system working.

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3 hours ago

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XfinityMatthew

Official Employee

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1.4K Messages

Hello user_1zvmep, Thanks for reaching out. We would be happy to get a tech scheduled if that will fix the issue. But when there are interruptions due to weather sometimes the issue is caused by something offsite that our teams may already be working on to get restored. So an onsite tech at your location may not help. Send us a direct message with your full name and service address, and we can look at the account.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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