2 Messages
Schedule Technician Visit
I keep trying to schedule a technician visit to help make our Ethernet port connection work, but the live chat "assistant" keeps refusing to connect me to a human because the coaxial cable connection is working (it keeps running me in circles). I need a technician to activate my other connection so I can use an upgraded router with better Internet speeds. Please schedule a technician visit for me.
XfinityJohnG
Official Employee
•
1.3K Messages
5 months ago
Thank you for reaching out to our team here @user_yigine. I can look into scheduling a service call from here if you can send us a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_ab1c03
1 Message
4 months ago
schedule a home visit to fix the TV
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user_rsse4p
1 Message
3 days ago
schedule for a technician to attach TV cable wire to pole
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