1 Message
Scheduled a move but received message "Sorry, this order is worklisted."
I used the Xfinity site to schedule a move of my internet service to a new address.
However, when I reached the end of the process, I received a message:
"Sorry, this order is worklisted."
"Please call the worklist helpdesk to submit this order. If you don't call, one of our back office agents will attempt to submit the order on your behalf. If the order submission requires customer approval, they'll attempt to reach your customer."
No "worklist helpdesk" phone number was provided.
The message also indicated that I'd receive a confirmation email, which I have not received.
I've looked around online and found no instructions on how to contact this "worklist helpdesk." I work from home and thus need confirmation that my service will actually be ready to use when I move.
EG
Expert
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107.1K Messages
23 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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2.8K Messages
23 days ago
@user_t5rm8i Thank you for taking the time to reach out to us here on our Xfinity Forums. I know that moving can be stressful enough and we definitely want to make sure that transferring your Xfinity services to your new home is as stress-free as possible. I'm happy to look into this further and help get your move set up. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
(edited)
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