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user_4mdqu4
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Visitor

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2 Messages

Thursday, August 13th, 2026 5:41 PM

Scheduled callback no one answered

Hi, I’d like to stop service and scheduled a call back at 1:30pm today, I received an AI call and pressed 1 to get transferred to a real person agent but no one was talking on the phone. I’d like to stop service please assist.

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5 days ago

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XfinityJosephA

Official Employee

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2.4K Messages

5 days ago

Hello, @user_4mdqu4 we can help you here. Are you looking to close or cancel the account? Or pause a specific service? 

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user_4mdqu4

Visitor

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2 Messages

I’m closing the account and stop service.

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5 days ago

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XfinityJosephA

Official Employee

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2.4K Messages

 

user_4mdqu4 feel free to send us a direct message. So we can access and verify your account. Just include your name and service address. 
 

To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

 

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 days ago

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