Visitor
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1 Message
Scheduled Delayed Delivery
I scheduled the internet start-up kit to be delivered September 2nd but still have gotten no notification of it shipping. Is there a way to check that it will be shipped soon? I'm worried that it either already shipping and I didn't get a notification or it won't be delivered in the specified time.
Hannah Pease
EG
Expert
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112.9K Messages
14 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarshante
Official Employee
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431 Messages
14 hours ago
Hello @user_3z33jq, thank you for taking the time to leave a post. Sorry to hear you have not received an update on your shipping. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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