Visitor
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1 Message
SCRA help
I’ve called in the past to cancel my Xfinity bill due to an overseas military move. The phone representative said they cancelled my service, but I still get a bill every month for internet I don’t use. Is there an email or another contact method I can use to invoke my SCRA rights? Any help is appreciated!
EG
Expert
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119.7K Messages
12 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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3K Messages
12 days ago
Thank you for reaching out to our team about that issue with getting your service stopped. I will be happy to look further into that from here for you. In order for me to access your account I will need you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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