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user_f3jemz
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Monday, January 12th, 2026 2:37 PM

Screen tearing on ESPN channel

I continually have problems with ESPN channels screen tearing. This only happens on the TV that has a cable box which I have replaced. No help from the Xfinity assistant. It seems useless to talk to that AI assistant. Need someone to admit there’s an issue I’m not the only one having this issue with ESPN and needed it fixed one of the most popular channels that continues to be interrupted by screen tearing with the picture. Other TVs in the house worked fine on the channel. Only the issue is with my main living room where I haven’t brand new cable box still giving me the issue 

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7 hours ago

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XfinityThomasB

Official Employee

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2.5K Messages

8 hours ago

user_f3jemz  Appreciate you reaching out! Can you try to run a system refresh? There are two ways to do that, I included those two ways here below:

 

Using Your X1 Voice Remote:
1) Speak: Say "System Refresh" into your Xfinity Voice Remote.
2) Navigate: Press the Xfinity button, go to Help, find the System Refresh tile, and press OK.
Confirm: Select Refresh Now to start. 

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user_f3jemz

Visitor

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3 Messages

Already refreshed and actually got a new box and remote. 
this is. Specific to ESPN channels only. 
Can you admit and acknowledge there is an issue ?

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8 hours ago

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XfinityThomasB

Official Employee

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2.5K Messages

user_f3jemz There is no known issues that we are aware of impacting ESPN.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 hours ago

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user_f3jemz

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3 Messages

Meant to mention this is a brand new TV. 

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7 hours ago

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