Hi there, @user_q342ff Thank you for taking the time to reach out to us regarding needing to sign up for our Seasonal Hold. You can go to https://www.xfinity.com/seasonal which will walk you step by step on get signed up.
@user_hn8q56 Thank you for taking the time to reach out to us here on our Xfinity Forums. The webpage is opening for me using a Chrome browser. Can you share what browser you are using to try to open that webpage? Have you tried it in incognito mode as well?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi user_sbjlla! We appreciate you reaching out on our Xfinity Forum regarding this Seasonal Convenience Plan concern. Please know my team is always here to support you. Just to clarify, customers will receive a confirmation when they put their account on a Seasonal Convenience Plan. After submitting your enrollment, you would have seen a confirmation screen and would have also received a confirmation email shortly after, which includes your name, account number, service dates, and address. That email also indicates that the request may take up to 24 hours to process.
To confirm, did you receive that confirmation on your end after enrolling?
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I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRichard
Official Employee
•
3.3K Posts
2 months ago
Hi there, @user_q342ff Thank you for taking the time to reach out to us regarding needing to sign up for our Seasonal Hold. You can go to https://www.xfinity.com/seasonal which will walk you step by step on get signed up.
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user_sbjlla
Visitor
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1 Message
28 days ago
I used seasonal hold in April but we are still being charged the same amount .
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