Self-install gateway order stuck with no confirmed delivery date

I ordered a self-install gateway on September 8, but the order is still pending and unshipped with no carrier or tracking number. In chat on September 20, agent Tanvi gave conflicting estimates: 2-3 days, September 25, and "within 2 days." After four requests, I was not transferred to a supervisor. The agent also would not confirm that my delivery address includes my apartment unit, and the promised email/text confirmation has not arrived.

The internal order references I was given are[Edited: "Personal Information"]. Can an Xfinity employee please move this to private messaging and confirm: (1) a firm delivery date, (2) carrier and tracking number, (3) that the shipping address includes the correct unit, and (4) that there is no duplicate equipment order or charge? I do not authorize any plan change, fee, or duplicate equipment order.