Sent to collections after being told I owed nothing.

I had been getting texts and emails telling me I had an Xfinity bill to pay.

After endless attempts to resolve this with Xfinity, I was escalated to an Xfinity customer service specialist, who advised me the following, both by phone and by email.

This is a direct quote from her email:

"You also advised that you keep receiving texts and emails saying you have a past due balance and needs to update your payment information with a link. I confirmed that is not Xfinity sending those and advised to not click those links, possible scam attempt to obtain your bank information. You can block the texts on your mobile phone and each email you receive report phishing. I confirmed you only have one active residential account and one active mobile account and both accounts are paid up to date and are on autopay. I apologize for any inconveniences caused."

I am happy to send the entire email.

This is fairly urgent for me, as I have been sent to collections, and my credit score has been dropped considerably, at a time I am in need of my usual good credit score.