Visitor
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3 Messages
Seriously? Can’t app, live chat, and now forum post errors?
I am stuck in a cycle of not being able to get reconnected. I have a new payment plan. App won’t update so I can activate correct modem. Can’t chat with agent because it still says suspended. But it isn’t.
Please help. Thank you.
RayvenTheWolfe
Visitor
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3 Messages
8 hours ago
I spent more than an hour with a helpful, patient, and kind agent getting this all worked out. We were literally just waiting for the right lights on the modem.
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XfinityMarshante
Official Employee
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185 Messages
8 hours ago
Hello @RayvenTheWolfe, Thank you for taking the time out of your day to leave a post. I hope your week is off to a great start. We will be glad to take a look at your account to see why you are getting that message If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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