Visitor
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2 Messages
Serivce
My service was shut off and I set up payments and the person helping me said my services would not be shut off
Visitor
•
2 Messages
My service was shut off and I set up payments and the person helping me said my services would not be shut off
user_g2r3x9
Visitor
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2 Messages
20 hours ago
Hello anyone I need help with my service
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XfinitySara
Official Employee
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1.9K Messages
19 hours ago
Hello, @user_g2r3x9! Thank you for creating this post about your service and payment concerns. We appreciate your patience during this busy time, and I want to thank you for waiting. You're in a great place for help! Our Digital Care Team is wonderful to work with because we'll always provide you with all the information you need, helping in any other way we can :) To confirm you have a proper plan in place, please review the following articles:
Set up a payment arrangement for your Xfinity balance
Set up an installment plan for a past-due balance
Based on those, are you able to confirm which plan you started and when? Those articles both outline the time frames as well, in case it takes a little time for service to be restored. Please let me know if this helps! And our team remains here to support you however we can, actively from 6 AM - 1 AM ET. Thanks again for your time!
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