Service Cancellation

I am extremely upset with using xfinity. I called months ago with the problem of wifi not working. They had me pay to upgrade to a quicker speed which did not help the problem at all. I tried to cancel and it is making me schedule a call weeks out from now. I am now being charged with another month of usage when I don't even have the equipment anymore since I mailed it back. I have tried to cancel multiple different times online since I do not have a store near me where I moved. This is ridiculous.

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XfinityBenjaminM

Official Employee

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2.5K Messages

15 days ago

user_9ev1kg Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having trouble getting assistance but you've come to the right place and we'll do everything we can to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

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Customer Service

user_9ev1kg

Service Cancellation

XfinityBenjaminM

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