Visitor
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2 Messages
Service Cancellation
Looking for path forward on planned service cancellation due to a move to an area where Xfinity will no longer be necessary.
Per California Automatic Renewal Law Article 9, cancellation must be available online as I obtained service online.
Xfinity requirement for callback or physical visit for cancellation is in violation of the Automatic Renewal Law as amended July 1st, 2025.
Answers to similar questions all ask to send a DM via the forum messaging system.
There is no chat or message icon.
Autopay has been disabled. No equipment to return.
XfinityJeff
Official Employee
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518 Messages
5 days ago
Good morning @user_97zzvo, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are moving to an area outside our footprint, but you have reached the right team that can take care of the cancelation. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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