Visitor
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3 Messages
SERVICE DISCONNED
MY SERVICE IS DISCONNECTED WHEN MADE AN ARRANGEMENT AND WAS TOLD BY TWO SERVICE TECHS IT WOULD NOT BE. THIS IS TWICE IT HAS BEEN DISCONNECTED SINCE THE ARRANGMENT.
Visitor
•
3 Messages
MY SERVICE IS DISCONNECTED WHEN MADE AN ARRANGEMENT AND WAS TOLD BY TWO SERVICE TECHS IT WOULD NOT BE. THIS IS TWICE IT HAS BEEN DISCONNECTED SINCE THE ARRANGMENT.
user_fl22cl
Visitor
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3 Messages
7 days ago
I have called so many times this morning and nothing but automated I have tried everything.
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XfinityArmand
Official Employee
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2.4K Messages
7 days ago
Thank you so much for taking the time to reach out to Xfinity Support @user_fl22cl. We are so glad to hear from you and want to assist in any way that we can with your billing. No worries! You have reached out to the best team to help get things ironed out. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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