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user_ozg4k0
1st Topic

Visitor

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2 Messages

Tuesday, August 19th, 2025

Service Disruption

I have experienced disrupted service for 5 days in a row. 2 in person tech visits and numerous calls to customer support have resulted in no solution.

The tech informed me that the issue involves a "node" outside of my home. 

I am interested in having this issue addressed without delay.

I will eventually get my message to the correct individual or I'll contact my local news organization to do an investigative report on this.

[Edited: Personal information]

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Updated 

22 days ago

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XfinityChristy

Official Employee

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2.3K Messages

22 days ago

 

user_ozg4k0 Hello and thank you for reaching out via our Xfinity Community Forums. I can only imagine how frustrating it is to have ongoing service issues for five days and I'm very sorry for the trouble this has caused you. I'd like to look into this for you and get it escalated immediately. Please send me a direct message with your full name and service address, and I'll check on the status of the node issue and work to get this resolved as soon as possible.

 

To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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XfinityRichard

Official Employee

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2.3K Messages

Hi there, @user_ozg4k0 since we are posting in public for your security, can you please delete your last post that contains your name and send me a DM with your full first and last name along with your full service address so that I can assist you further.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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