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Brujah7783
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Visitor

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2 Messages

Monday, August 18th, 2025

Service has been out for almost 40 hours now with no updates...

Hi, my service has been out for 39 hours and counting, and there still isnt an ETA on restoration. How can I connect with someone to find out what's going on? I've checked the outage map, and it hasn't changed since the outage began. I can't reach a person trying to call in, or through chat. Help!

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23 days ago

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XfinityAngie

Official Employee

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2K Messages

23 days ago

 

Brujah7783, Thanks so much for reaching out to Xfinity Support. I am sorry to hear your service is out. You should be able to check on service issues in your area

by using the Xfinity app. You can also set up a notification to be sent to you once service has been restored. 

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Brujah7783

Visitor

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@XfinityAngie​ There have been zero updates in the app since the outage began on Saturday. That's why im asking. 

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23 days ago

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XfinityAngie

Official Employee

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2K Messages

 

Brujah7783, let's take a closer look and see what is happening.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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23 days ago

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