Visitor
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1 Message
Service has taken a plummet of disaster
My cable service for the last two weeks keeps going off line ..the same error codes 00021.
The automated system is ineffective, you seem to never be able to speak to a live agent!
I finally got a chat session going with an agent. After explaining my issue of not being able to get service, the agent instead of trying to fix the problem, offered me a new plan to lower my monthly bill!!
This was frustrating to say the least
I ended the chat session and the agent continued to text me trying to get me to give "approval " to change my plan.
Im still experiencing the issues. I am looking to cancel my service, 2400 a year is not worth this terrible inconvenience and incompetence from this company.
XfinityEricB
Official Employee
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2.4K Messages
2 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In"
If necessary Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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