Service out

My service has been out since Saturday - service line ripped from house s d laying in backyard. Submitted several times through Xfinity assistant with no response or follow up from Xfinity. When can I expect service to be restored?

Responses

XfinityShawn

Official Employee

•

1.4K Messages

10 days ago

user_1h9mrq My team can help with your service concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Customer Service

user_1h9mrq

Service out

XfinityShawn

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