Good morning user_nsybnd. Thank you so much for reaching out to us for help with the service interruption here on our Xfinity Forums. I'm terribly sorry that your services are being impacted at this time. I know how vital the services are for our customers and I would love to help out in any way I can. The best option for finding the expected time frame for a known reported area issue is through the Xfinity app or our Status Map. Are you showing a known issue reported in the Xfinity app or on the status map site?
If no issue is being reported have you tried to unplug the power to your modem / gateway? Are there any lights that are flashing or blinking on the modem?
XfinityPaula
Official Employee
•
1.6K Messages
21 days ago
Good morning user_nsybnd. Thank you so much for reaching out to us for help with the service interruption here on our Xfinity Forums. I'm terribly sorry that your services are being impacted at this time. I know how vital the services are for our customers and I would love to help out in any way I can. The best option for finding the expected time frame for a known reported area issue is through the Xfinity app or our Status Map. Are you showing a known issue reported in the Xfinity app or on the status map site?
If no issue is being reported have you tried to unplug the power to your modem / gateway? Are there any lights that are flashing or blinking on the modem?
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