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user_fyhnj7
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Sunday, August 16th, 2026 8:35 PM

Service outage since 8/11

I’m in Lisle and the service has been down since 8/11. Anyone else having the same issue or know a way to escalate? My whole neighborhood is down and the ETR has been the same since 8/11. 

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XfinityJon

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2 days ago

Good afternoon user_fyhnj7. I certainly understand the concern if you are experiencing a service interruption. I understand you mention the estimated time to resolution has not changed. What is the current date listed for resolution, at this time? Have you been receiving communications or updates about the status of the interruption in general?

 

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user_fyhnj7

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@XfinityJon​ 

the date says 8/21. I’ve gotten no updates.

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1 day ago

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user_fyhnj7

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It’s said 8/21 6 am  was the ETR since the day the service went out. I called in and it says there is an outage in the area. I look at the outage map and it hasn’t changed since 8/11. I’ve seen no trucks in the area. 

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1 day ago

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XfinityMatthew

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2K Messages

A lot of the updates our similar to the ones you are receiving. But we have a few tools we can try and get more information about possible work in the area. Since this is an extended interruption let's take a deeper look at it. 

As for trucks in the area the issue very well could be at the plant or node level, so you may not see trucks in your specific neighborhood or nearby streets. Send us a direct message with your full name and service address, and we will see if there is any other information or updates we can get you.

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1 day ago

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user_2nouv2

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2 days ago

Xfinity has been the same for me, except longer and no tech has returned since first visit when he diagnosed the issue as being on Xfinity side. He actually suggested I go to AT&T which surprised me, but I’m so frustrated maybe that’s my only option, don’t know what to do, keep being told tech is coming but they just cancel my appointment. 

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