Service Outage

First of all, let me just say that after reading some of the comments on this forum its apparent that everyone including [Edited: Inflammatory]. Yet they do nothing about it.  

We just went through a hurricane one week ago without losing power and without losing our Xfinity service.  A week later our service just goes out and they are claiming that it is due to bad weather.  Well there just happened to be some workers digging in the area outside of my apartment the very day that I lost service.  I get a text from Xfinity that there is an outage in my area due to bad weather and that they will let me know when the service is back up.  That was 2 days ago.  How do they know what my outage is caused from?  When I look at the outage maps, there is no reported outage in my area.  Just like everyone else on this forum, I've been unable to get ahold of any person to check the reason for my outage.  Even the computerized services and chats will not speak with me.  I immediately get a response that due to the outage a customer servcie person cannot help me.  Its like a nightmare that you can't wake up from.  

If someone does not contact me or my service is not fixed soon, I will be cancelling Xfinity.  [Edited: Inflammatory].