Visitor
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2 Messages
Service Outage
The internet at my house has been down all day & it's saying it's bc of a power outage, but there are NO power outages in my area. I've been trying, but haven't been able to speak to a live person. I don't want AI. I want a live person to tell me whats going on. Is it just my house? Is it my whole area? As much money as I & everyone else pay monthly, you would think you'd be able to speak to someone to get answers instead of generic AI responses.
XfinityJon
Official Employee
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698 Messages
23 days ago
Good afternoon user_ufygjq I certainly understand the concern if you are experiencing service issues. I would be more than happy to take a look at your account, and your area to see if we can get to the root of what may be occurring. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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