Service problem

I am setting up new service. Got cut off on the phone as they are switching over. You have the wrong email address. I have no cell service to call you. Can someone please somehow call me [Edited: "Personal Information"].

I had an eSIM number but that is not working now either. I have no way to get a hold of you.

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XfinityAngie

Official Employee

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3K Messages

5 months ago

user_wjku4k, you have reached the right place. We can help.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary.

• Click the "Direct Message” icon (upper right corner of this page).

• Click the "New message" (pencil and paper) icon.

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.

• Type your message in the text area near the bottom of the window.

• Press Enter to send your message.

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user_qv6rl9

Visitor

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2 Messages

4 months ago

I have 3 horizontal blinking dots constantly moving but no picture is coming on.

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user_3co1to

Visitor

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1 Message

5 hours ago

Just unplugged and just getting welcome sign

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XfinityAlfonso

Official Employee

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2.9K Messages

Good evening user_3co1to is this issue occurring on your primary X1 cable box, or a smaller secondary device? Before unplugging, what issues were present?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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56 minutes ago

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Customer Service

user_wjku4k

Service problem

XfinityAngie

user_qv6rl9

user_3co1to

XfinityAlfonso

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