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DocMan503
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Thursday, October 17th, 2024 10:47 PM

Service restoration time frame (Milton)

Hello,

Monday we received a message saying our service will be restored today 10/17. We had our damaged line replaced on Monday as well. When checking the app it only has said “As soon as possible” with no further updates. We have used the virtual assistant, the Milton website (also says 10/17 for my county) and we have not had any updates or ETA. Is there any way we can get any type of information so we can plan accordingly? Thank you

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1 month ago

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XfinityMartyR

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1 month ago

 

DocMan503 Thank you for reaching out to us today about the status of your services. We do know how important it is to have services up and running in the home. Our local teams are working as safe, and fast as possible to have services restored that have been impacted. We appreciate your patience! Unfortunately, we have the same information that is communicated in the Xfinity app, and Xfinity Status Center. 

 

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DocMan503

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@XfinityMartyR​ 

Thank you for the response. Is there any way to reach out to anyone who does have the answer? I do understand how repairs are conducted but the total lack of information that’s been given to you and the customers is quite odd

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1 month ago

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XfinityMartyR

Official Employee

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1.5K Messages

 

DocMan503 I wish we did have more information to share! However, when we have a large service interruption due to a weather event there are a lot of moving pieces. The majority of times it may all depend on local power being restored. Even though you may have power to your location, somewhere along our network there may be a power interruption that has to be cleared. Also, in these types of events we don't have local contacts to reach out to for a status updates.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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DocMan503

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1 month ago

Just an update/question. I received this text but we still have no service. How can this be? Thanks

Hi, it's Xfinity Assistant.  

We've credited your Xfinity account for the length of the interruption to your services caused by the hurricane. You'll see this credit on an upcoming bill. Thank you for being an Xfinity customer.Text help or stop, Msg&DataRatesMayApply

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XfinityBrianH

Official Employee

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947 Messages

 

DocMan503 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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