Service Restoration

Hello, @user_xhv38i - Thank you for leaving a comment with your shared concerns on another user's post. I'm sorry to hear about any frustration caused by the storms and your service interruption. It's crucial to our team that your service be restored as soon as possible, and you're in the right place! We're the best at reviewing and resolving concerns as quickly as possible, and it would be my pleasure to double-check your location. While we highly recommend utilizing the Xfinity App and/or visiting the Support Center for the latest details, our Digital Care Team is happy to confirm anything else available to us at this time. Could you please send our team a direct message to get started?

To send a direct message: 

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging 
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. 
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!