Visitor
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1 Message
Service suspension before due date
I am on an installment plan and an agent walked me through my last payment and told me that my next bill would be due October 10th 2025. Days later, I started receiving emails and in app notifications from xfinity saying that my service would be disconnected on October 3rd. I reached out to support yesterday again, October 3rd, and she also said that my service would not be disconnected and my payment is due on the 10th. Today my service has been disconnected. This is very unprofessional
XfinityEricB
Official Employee
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2.7K Messages
22 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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