That's wonderful to hear, @mers_2 ! We love receiving positive feedback about our technicians. If you'd like to recognize your technician, please send us a direct message with your full name, service address, and, if possible, the date of the appointment. Any details you'd like to share about the technician's professionalism, knowledge, or service would also be appreciated. We'll make sure your feedback is documented and shared with the appropriate team. Thank you for taking the time to recognize a job well done! 😊
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message You must use the primary Xfinity ID
XfinityRichard
Official Employee
•
3.6K Messages
7 days ago
That's wonderful to hear, @mers_2 ! We love receiving positive feedback about our technicians. If you'd like to recognize your technician, please send us a direct message with your full name, service address, and, if possible, the date of the appointment. Any details you'd like to share about the technician's professionalism, knowledge, or service would also be appreciated. We'll make sure your feedback is documented and shared with the appropriate team. Thank you for taking the time to recognize a job well done! 😊
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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