Visitor
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2 Messages
Service Technician
I had a service technician repair the outside internet line. It was severed. Before elmaking an appointment, I had to pay $99.99 for the technician to come out. I paid a company by the name of Fibernerex. This was 10/20/2025. One 10/27/2025, there is another $20.00 charge. I am trying to get an answer for the 20.00 charge from Xfinity. This was authorized by someone with the email of [Edit: Personal Information] Name is [Edit: Personal Information]
XfinityMarshante
Official Employee
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750 Messages
2 months ago
Hello @user_xbl48x, thank you for taking the time to leave a post. Whenever there’s a charge for an Xfinity technician visit, the $100 charge is applied to your bill. We’d be happy to review your bill and help identify what the charges are for. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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