Visitor
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1 Message
Service Transfer
Hello. I am trying to transfer service as I am moving on 5/6/2026. Every time I attempt to transfer, the address (when prompted to confirm) shows the incorrect address. I have spoken to customer support twice and neither time it appears that they have been able to assist me (though I did sign a couple of agreements for new services which I would like to keep). Please assist me when possible.
XfinityDemitrius
Official Employee
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2.6K Messages
10 hours ago
Hey @user_8zg5xz, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the transfer of service and verify the addresses. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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