Hey there, @user_f9tgnj! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your connection, it certainly is not what we want for our customers. Can you share with us if there are any lights being displayed on your modem and if you have completed any troubleshooting steps? Have you confirmed following the link here if there is an area wide interruption? You can also find the details, and complete troubleshooting via our Xfinity App. Please let me know!
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user_f9tgnj
Visitor
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2 Messages
2 days ago
My internet is not working
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