Service

Tv keeps going out . On 5/6/26 Xfinity sent us a notice about a service interruption. Ever since then we have been having tv problems.. not connected to internet or while watching TV it disconnects.

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XfinityJohnG

Official Employee

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2.8K Messages

1 month ago

Thank you for reaching out to our team. That is definitely an issue I can look into from here. When you are losing that connection, do you get an error code or error message on the screen?

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Toolman57

Visitor

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1 Message

4 days ago

Since installation of new modem our landline is not working.

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Toolman57 Just to check the basics, when replacing the modem, was the phone line connected in the same port on the back of the modem? Do you have a dial tone at all, or is it an issue with not being able to make or receive calls, or both?

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4 days ago

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user_67ylmr

Service

XfinityJohnG

Toolman57

XfinityThomasD

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