Visitor
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1 Message
Serviceability Request for Apartment Building
Hi, I recently moved into an apartment building that is not currently wired for Xfinity service. I work for Comcast, and as part of my employee benefits, I would like to have Xfinity service at my apartment if it is possible to bring service to the building.
I spoke to my landlord/property owner, and he is willing to work with Comcast if there is a possibility of bringing Xfinity service to the building.
I am looking to explore the option to open up a serviceability review/request to determine whether Xfinity can extend service to the building and what would be required to do so? I'd also like to know whether there would be any construction costs or other fees involved.
I can provide full address and apartment number, as well as my landlords contact info if needed. Thank you for your attention to this matter.
XfinityMatthew
Official Employee
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2K Messages
22 hours ago
Hello @user_qy1pss Thanks for reaching out to us. We'd be happy to check the address to see if it is possible to service it or not. Please send us a direct message with your full name and the full apartment address and we will take a look.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
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