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user_euj0z6
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Monday, December 8th, 2025 4:24 PM

Setup On My Philips TV

I am trying to setup my tv and I am always prompted to the setting screen and I can hear the channel playing in the background but I have no picture. It keeps promting me to (one step closer) however it keeps cycling to the same promps over and over.

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9 days ago

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XfinityEricB

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9 days ago

 

user_euj0z6 When you say setting up the TV do you mean with one of our TV boxes, our app, or the TV itself?

 

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user_euj0z6

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4 Messages

yes, hooking up my xfinity wifi to my tv.

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9 days ago

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XfinityEricB

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user_euj0z6 Is the Wifi up and running, and working with other devices in the home other than the TV?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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9 days ago

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user_euj0z6

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Yes, the wifi is working on my other tv's

[Edited: All Caps]

(edited)

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9 days ago

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XfinityEricB

Official Employee

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2.8K Messages

 

user_euj0z6 Thanks for narrowing it down to just one device. What are the promps you are speaking of that keep repeating?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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user_euj0z6

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I am stuck in the settings promt, I can not exit fron it.

[Edited: All Caps]

(edited)

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9 days ago

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9 days ago

@user_euj0z6 

Please don't post in all capital letters as it's considered shouting and is against our Forum Guidelines and the Acceptable Use Policy.

Thanks!

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