1 Message
Setup Package Shipped Early
Hello, I am moving to a new address and scheduled for start of services. When I was submitting the request, an agent told me they were able to schedule a delivery of 11/1/24 and was very happy with the service. However, I got an email today 10/23/24 that the package was already delivered. When I tried to reach out to an agent, I got the automated system runaround and the Xfinity Assistant won't load for me. Why wasn't the package delivered when the agent said it would be? Thank you.
XfinityRaf
Official Employee
•
1.2K Messages
11 months ago
Good afternoon @user_mng7d6. We can look into this for you to see why it was shipped early.
Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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