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user_a6qphd
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3 Messages

Sunday, November 10th, 2024 9:31 PM

Set-up schedule

I sighed up last night so we could get started before we moved into our new house. There was nowhere to set up our preferred date to pick up equipment. Got a text message saying it was ready today. We can't be in that state until the 22nd.

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8 days ago

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Latoque

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11 days ago

Moved from Email forum

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XfinitySheila

Official Employee

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801 Messages

11 days ago

Hi there! Glad you reached out. Since it is set for pickup you can stop by as soon as you are in your home and ready for installation.

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user_a6qphd

3 Messages

Ok thank you. Will we be charged before we install it?

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10 days ago

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XfinityBillie

Official Employee

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2.8K Messages

@user_a6qphd That is a great question! You shouldn't be charged before you install it, it depends on when the order is completed. I'm happy to take a look and see what's happening and make sure you aren't charged before you activate services. Please send us a DM to Xfinity Support with your full name and address to get started. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

I am an Official Xfinity Employee.
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10 days ago

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user_a6qphd

3 Messages

@XfinitySheila​ I just got a message today saying if not picked up in 4 days our order will be canceled. Will I have to re sign up when we get there to be able to pick up the equipment?

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8 days ago

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XfinityAmandaB

Official Employee

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1.6K Messages

 

user_a6qphd That is a great question! If the order already expired you may need to set up a new order but they Xfinity agent in store can help for sure or you can place an order while in store online. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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