Severed Underground Cable for two months now!

I have had a giant cable sticking up out of my yard cut in half for the better part of two months! I’ve had no internet yet I’ve paid full price on my bill the whole time. I’ve contacted customer support over 15 times and they “schedule appointments” then no one shows up. I’ve needed a new line for over two months yet can’t get anywhere with customer service. This is incredibly bad support. How can you let a paying customer go over two months with a cut Internet cable in their yard and not even bother to show up?  I got an email also saying “your new line was installed” then customer service said it was installed in a state I don’t even live in… please someone do their job.