1 Message
Shame on you for [Edited: "Language"] it’s customers
This is the worst cable company I’ve ever been with all you care about is the mighty Dollar shame on you I will be canceling Xfinity mobile, Xfinity Internet, and Xfinity TV because of your lack of compassion for your customers. All you want is money and there’s nothing wrong with money but to tell people you can’t lower their bill when you can is shameful
XfinityAmira
Official Employee
•
3.8K Messages
2 days ago
Hello user_wv1qnb, thanks for taking the time to reach out to our team on Xfinity Forums. We value you as a customer, so it's unsettling to hear you feel this way. It is never our intention to make you feel this way, and we certainly do not want to lose you as a customer. As someone who lives on a strict budget, I absolutely know the importance of having services that fit within your budget.
We do apologize for any inconvenience or frustration this has caused you and my team would love to see what options we have available that would better fit your billing needs. To best assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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