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user_05e38a
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09/20/2026 9:11 PM

Shield / Wifi Motion

How does one disable wifi motion?   The Chat told me its under home, another said under wifi I don't see it anywhere in the app.  I don't want any it active on my account.

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14 hours ago

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EG

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121.3K Messages

14 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEricB

Official Employee

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3.6K Messages

14 hours ago

 

user_05e38a These are the steps to disable the motion portion for the gateway:
To disable WiFi Motion for the gateway in the Xfinity app, follow these steps:
  1. Open the Xfinity app and select the **Home** tab.
  2. Tap on the **WiFi Motion status** tile.
  3. Select the gear icon in the top right corner of the **WiFi Motion live view** page.
  4. Locate and select **Remove WiFi Motion**.

This will deactivate the WiFi Motion feature for your gateway.
 
Please let me know if this helps. 

 

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