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1 Message
09/11/2026 4:03 PM
Shipped new XB10 Gateway. Power supply shipped with XB10 is EPS6. Will not connect.
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Expert
121.4K Messages
12 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Official Employee
1.3K Messages
11 days ago
Hello @user_4rommv thank you for letting us know that you received the wrong power supply. Are you by any chance near an Xfinity store to swap out the power supply? We can also get one shipped out to you if you would prefer that instead.
EG
Expert
•
121.4K Messages
12 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAbby
Official Employee
•
1.3K Messages
11 days ago
Hello @user_4rommv thank you for letting us know that you received the wrong power supply. Are you by any chance near an Xfinity store to swap out the power supply? We can also get one shipped out to you if you would prefer that instead.
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