Hello @Josecg_21 If the order went through you should have received a confirmation email of the order and then a tracking number by email once it shipped. Did you receive either of those? If not we would be happy to check the account and address to make sure everything went through.
@Josecg_21 Go ahead and send us a direct message with your full name and the service address and we can check for any shipments and make sure the order was set up correctly.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
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XfinityMatthew
Official Employee
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803 Messages
19 days ago
Hello @Josecg_21 If the order went through you should have received a confirmation email of the order and then a tracking number by email once it shipped. Did you receive either of those? If not we would be happy to check the account and address to make sure everything went through.
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