Visitor
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1 Message
Slow internet speeds
My internet is dropping and when I test network it says it is slow. 1% of my plan speed. I have had 3 technician appointments and they were all no shows. How do I get a new modem.
Visitor
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1 Message
My internet is dropping and when I test network it says it is slow. 1% of my plan speed. I have had 3 technician appointments and they were all no shows. How do I get a new modem.
EG
Expert
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112.9K Messages
13 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRoberto
Official Employee
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1.9K Messages
12 hours ago
Hi there and welcome to Comcast! Thank you so much for reaching out to us here on our Forums page. I am sorry to hear that you have been having torubles with your Intenret service. We would like to take a look at this for your, especially the missed techs.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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