Slow Speeds

In the past few days I've noticed my speeds have been slow and I'm not getting close to the speeds I am paying for. Need assistance.

Responses

XfinityRaf

Official Employee

•

865 Messages

5 hours ago

Good morning @user_7811b0. Thanks for taking the time to report your recent internet speed issues. Have you completed any troubleshooting steps on your end before reaching out?

2

0

U

user_7811b0

Visitor

•

4 Messages

I restarted the modem and router many times ending with the same result.

Like

Reply

5 hours ago

0

XfinityRaf

Official Employee

•

865 Messages

Thanks for confirming. If you could send our team a direct message with your full name and full address, we can check things on our side to see if we can determine an issue.

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

5 hours ago

0

Customer Service

user_7811b0

Slow Speeds

XfinityRaf

user_7811b0

XfinityRaf

New to the Community?