Visitor
•
1 Message
slowest internet in the surrounding area
|
8:21 AM (3 minutes ago)
|
|
||
|
||||
Hello,
I live on [Edited: "Personal Information"] and have been using Xfinity internet for over 2 years now. Its still the slow docsis 3.0 standard with 40mbps upload but neighborhoods around me have fiber and/or Xfinity 1gbps up and 1gbps down. Why have we been on this old tech for so long and is an upgrade planned? I've called my city council, Xfinity, etc... and can't get a clear answer.
I'm currently trialing T-Mobile 5G internet, which gives me 1.5gbps down and 800 Mbps up, and I'm thinking of switching. I'll let my neighbors know too that its better as we're all waiting for xfinity to upgrade the service it know ones seems to care at comcast.
EG
Expert
•
118.6K Posts
8 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityRaf
Official Employee
•
1.4K Posts
8 days ago
Thanks, @EG!
Good morning @user_rp68q. Our team can check your account to see if there are faster internet speeds available in your area. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0