7 Messages
Smart Resume
Smart Resume stops too early. Have called 4 times on this issue. Same thing every time. They troubleshoot and say they will put in a ticket. And I hear nothing. Have had this problem since the beginning of when I got Xfinity in 2024. I pay for DVR and still not working right.
XfinitySara
Official Employee
•
1.5K Messages
1 day ago
Hello, @user_zf696y! Thanks for taking the time to visit our Xfinity Community Forum and for posting your concerns with the Smart Resume feature. I'm sorry to hear about the trouble you've had, and I'd love to see what our Digital Care Team can do to help! You've come to the right place :) Our team is great to work with because we'll do everything we can to review and resolve issues quickly, providing all the information you need along the way.
Just to be sure, you've confirmed that the program(s) experiencing this particular issue with resuming too soon are eligible for Smart Resume as seen here? This feature isn't available for all programs and networks, but if something wrong is happening with a program that it should be available on, we can take a closer look and troubleshoot as necessary, even getting our backend/engineering team involved if possible.
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