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user_wduupg
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Monday, December 29th, 2025 6:42 PM

So incredibly disgusted with Comcast

I am a senior citizen who has been with comcast for decades. I have never been so disgusted. Their website makes it impossible to change plans after still another price increase. It doesn’t store my passwords and signing in is a huge pain. I spent a half hour on the phone with someone from another country and hung up bc they were so unhelpful.

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10 days ago

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EG

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115.7K Messages

1 month ago

The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityBrianH

Official Employee

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2K Messages

1 month ago

 

user_wduupg Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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Dave2603

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Isn't the point of having a help forum so that customers can search for answers to similar problems they may be having?  When the response to every issue is "Send US a DM" with no follow up, the forum is useless.  It also feels shady that the team never addresses the issue publicly.

(edited)

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10 days ago

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XfinityJustinM

Official Employee

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510 Messages

We completely agree, @Dave2603. Discussing account matters requires us to speak in direct message to protect customer information, and sometimes we need to use our tools to help. Our team aims to keep the conversation as public as possible for the exact reasons you mentioned. 

As for follow up, oftentimes customers do not circle back to tell us if their issue has been resolved. The only way we can confidently relay that information is if the community pitches in on that front.

What exactly were you searching for through the forum?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 days ago

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