Visitor
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4 Messages
So tired of automation
I need to talk with a live person. We pay very high price on service and in return be disrespect by having to go through your ia system. Then repeat loop. My billing is high when it's not supposed to be. Come on folks your not that busy if it is doing all the work. Wonder why we get tested when we do talk to a human. If that's the the case my bill should only be 10.00 a month since I'm dealing with ai. And not human.
Tickedoff
XfinityThomasC
Official Employee
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2.4K Messages
4 hours ago
Hello, @When1370
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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When1370
Visitor
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4 Messages
3 hours ago
Thanks for trying to help me. But im not computer savvy. I get lost. I tried calling and ding 12 like someone suggested didn't work. So, i called back in just sat on cell looked at it. For some reason went to a live person yea me.
Agent took care of questions and stated that they were trying to go back to live agents on phones. We will see if that happens.
Thanks for your help Thomas C
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