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user_tszbt5
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Sunday, February 16th, 2025 11:22 AM

Someone kept trying to cancel my service

what is going on ? every other month 

someone try to cancel my service 

i get an email saying cancal service 

I did NOT . it's been happening over and over again 

someone using my identity to keep changing my internet service 

Question

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Updated 

28 days ago

59

3

Accepted Solution

XfinityThomasC

Official Employee

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2.4K Messages

2 months ago

Hello, @user_tszbt5

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

 

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XfinityThomasC

Official Employee

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2.4K Messages

We do not send email request for private messages on this platform @user_tszbt5 I would check to see if that is from a trusted URL. What you can do for assistance with the account cancelations is following the instructions above to send us a private message in the forums. 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

EG

Expert

 • 

109.9K Messages

2 months ago


The concern is not "E-mail" help related......... Topic moved here to the proper help section.

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arioch61

Visitor

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1 Message

28 days ago

I am receiving messages from Xfinity that you are going to cancel my email allegedly because I have not been in it for two years. Actually, I go on it every day and have done so for 24 years.  I think the problem is that you are calling my account [Edit: Personal Info] when it is really [Edit: Personal Info] I have a modem code with a 74 in it, but not an email account. I need help before they eraadicate all of my email.

(edited)

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XfinityEmilyB

Official Employee

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1.9K Messages

@arioch61 Welcome to our community forum! Thank you for reaching out so we can answer your questions about the Xfinity Email account. You can use your Xfinity Email address if you logged in to your account using our direct site in the 90 days prior to disconnecting your service. Your email account will remain active if you access it using the Xfinity Email website at least once every nine months. If you use a third party mail client to access your Email, it will not keep the Email account active. 

Are you currently an Xfinity customer or are you still using an Email from having an account with us in the past?  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

28 days ago

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