Spam

For XfinityFrank --

Per our previous thread, I added the individual to my address book and asked her to send me a test email. She did so, and it ended up in the spam folder again. What else should I try? Is it a matter of waiting for the server to update somehow?

Note: This comment was created from a merged conversation originally titled spam

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XfinityFrank

Official Employee

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1.8K Messages

18 days ago

@SBCat, it is usually not an instantaneous process. It will take some time for the server to adapt to the request if valid. This is also assuming there is no activity coming from the domain, IP or address that is flagged. If you don't see a change within 60 days, I would have the person verify with their domain that there are no known issues and include the information here : https://spa.xfinity.com/help/postmaster?faq=avoid-blocks-ipv4 and if everything is in order, submit a request for the issue to be looked into further here : https://spa.xfinity.com/report.

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user_6dpnbo

Visitor

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1 Message

This is ridiculous. I have work emails from long-time clients suddenly going into spam. I have marked them 'not spam' and made sure the senders are in my address book. Waiting 60 DAYS is not acceptable! I should be able to designate a sender as 'not spam' immediately. The alternative is to turn off my spam filters.

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13 days ago

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XfinityKei

Official Employee

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2.1K Messages

@user_6dpnbo Thank you for sharing your feedback. I can certainly understand your concerns and wanting changes to take effect immediately. I will be sure to pass along this information.

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