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We were supposed to have our cable buried within 14 business days. We had someone come out, and they said they didn't have the proper equipment. We were supposed to have someone with the proper equipment come out, but it has not been completed. When we look online for status, there is no information or open tickets.

Thanks for providing us with this information user_yyt589! My team would be more than happy to check the status of the line bury for you. We will also stick with you until the line has been successfully buried. To check on this for you, please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message